Posted: Wed Feb 22, 2006 10:36 am Post subject: [astcallcenters] CC monitoring: QueueMetrics 1.1 released to
Hello list,
I am pleased to tell you that we have released a new version of
QueueMetrics. The main areas of improvement were the following ones:
- QM 1.1 greatly improves the real-time page, that now comes with
programmable alarms that can turn a data cell yellow or green based on
real-time conditions. It is also possible to toggle panels on and off and
to see only agents related to the queues being analyzed.
- QM 1.1 adds the concept of location, i.e. if your agents are in multiple
buildings around the world, you can run a breakdown analysis by group.
- QM 1.1 adds outbound queues, i.e. a way to track an outbound campaign or
the calls made by your agents. You can now use QM to monitor a hybrid
inbound/outbound call center.
- QM 1.1 improves SQL storage, solving a (rare) problem when multiple call
events happen in the same second.
QueueMetrics 1.1 allows data storage on both flat files and MySQL
databases for bigger call centers. And of course comes with a 75-page user
manual that covers all aspects of it.
QueueMetrics is a commercial call center monitoring package, but is
availabe free of charge for individuals, Asterisk hackers and small SOHOs.
You can request a trial key if you run a larger installation and would
like to test it in your own environment.
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