The only true VOIP load balancing I've seen for an inbound call
center
Quote:
involved the company using SER as kind of a gateway, then they
would
Quote:
evenly distribute calls to 2 servers behind the SER server. It had
it's limitations, but it did use Asterisk queues and it worked
quite
Quote:
well for them.
Our load balancing so far is more of an overflow balancer, that
once
Quote:
there are no available agents on the host server it will look for
the
Quote:
next available agent on any other server in the network then it
will
Quote:
send the call over IAX to that agent and the call info will go to
the
Quote:
agent's web client. All of this is done through the vicidial system
which is multi-server in design so it was not that difficult to
add.
Quote:
Our test went very well today. We had 60 agents spread across 3
servers that were on the same campaign and as calls came in to each
server, the overflows went just as they should. It worked for
inbound
Quote:
as well as outbound campaigns. After we test this in production for
about a week, we'll release the code on the project site.
MATT---
On 11/30/05, Lenz <lenz-ml@l...> wrote:
>
> Hi Matt,
> is there a way to have anything like a call load balancer? has
anybody
Quote:
> done that?
> Yours
> l.
>
>
> On Wed, 30 Nov 2005 18:16:41 +0100, Matt Florell <astmattf@g...>
> wrote:
> >
> > One other little request that the managers have had is an
issue I've
Quote:
> > heard from a lot of people that use Asterisk, multiple servers
and
Quote:
> > load balancing of inbound/outbound calls. How to setup two
separate
Quote:
> > Asterisk servers with 60 agents each(and full call recording)
so that
Quote:
> > they can take calls coming in equally on each server. This is
not the
Quote:
> > easiest thing to do with stock Asterisk agents/queues, but
since our
Quote:
> > system doesn't use agents/queues we were able to throw
together a
Quote:
> > method of doing it and we are going to be testing it in
production
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum