Posted: Thu Apr 23, 2009 3:30 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
Hello list.
I have looked at PHLink and PhoneValet and neither seem to be able to
do what I need, so I am looking at Asterisk.
What I want to do is allow callers to call a our phone line and
unsubscribe their phone number from our call center list. So,
basically, when they call in, they would be greeted with a message
something like: "please enter your 10 digit phone number followed by
the pound sign". They would then have the number read back to them to
confirm it or reenter it. Once confirmed, it would write the phone
number to a text file for importing into MySQL or FileMaker.
Is what I am trying to accomplish within the realm of what Asterisk
can do on the Mac platform... or any platform... and if so, how
difficult of an install is it? I have read varying accounts from it
being a breeze to being frustrating.
TIA
--Rick
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 3:54 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com> wrote:
Quote:
What I want to do is allow callers to call a our phone line and
unsubscribe their phone number from our call center list. So,
basically, when they call in, they would be greeted with a message
something like: "please enter your 10 digit phone number followed by
the pound sign". They would then have the number read back to them to
confirm it or reenter it. Once confirmed, it would write the phone
number to a text file for importing into MySQL or FileMaker.
Not can Asterisk do that, but it can read the callerID and ask if they
want to remove *that* number. Filemaker, I don't know but it can talk
to a mysql database or just write the number to be removed to a file.
Not too complicated.
r
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 4:11 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Apr 23, 2009, at 12:51 PM, randulo wrote:
Quote:
On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com>
wrote:
> What I want to do is allow callers to call a our phone line and
> unsubscribe their phone number from our call center list. So,
> basically, when they call in, they would be greeted with a message
> something like: "please enter your 10 digit phone number followed by
> the pound sign". They would then have the number read back to them
> to
> confirm it or reenter it. Once confirmed, it would write the phone
> number to a text file for importing into MySQL or FileMaker.
Not can Asterisk do that, but it can read the callerID and ask if they
want to remove *that* number. Filemaker, I don't know but it can talk
to a mysql database or just write the number to be removed to a file.
Not too complicated.
OK, so asterisk can read callerid back to the caller.... what if the
caller is calling from a different line... can they be given the
option to enter their phone number?
Thanks,
--Rick
Quote:
r
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 4:26 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
Quote:
> On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com>
> wrote:
>> What I want to do is allow callers to call a our phone line and
>> unsubscribe their phone number from our call center list. So,
>> basically, when they call in, they would be greeted with a message
>> something like: "please enter your 10 digit phone number followed by
>> the pound sign". They would then have the number read back to them
>> to
>> confirm it or reenter it. Once confirmed, it would write the phone
>> number to a text file for importing into MySQL or FileMaker.
>
> Not can Asterisk do that, but it can read the callerID and ask if they
> want to remove *that* number. Filemaker, I don't know but it can talk
> to a mysql database or just write the number to be removed to a file.
> Not too complicated.
OK, so asterisk can read callerid back to the caller.... what if the
caller is calling from a different line... can they be given the
option to enter their phone number?
Yes.
You can either use dialplan or AGI scripting for that.
You can interface with Mysql using the MYSQL app
"core show application MYSQL"
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 4:38 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On 23 Apr 2009, at 18:51, randulo wrote:
Quote:
On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com>
wrote:
> What I want to do is allow callers to call a our phone line and
> unsubscribe their phone number from our call center list. So,
> basically, when they call in, they would be greeted with a message
> something like: "please enter your 10 digit phone number followed by
> the pound sign". They would then have the number read back to them
> to
> confirm it or reenter it. Once confirmed, it would write the phone
> number to a text file for importing into MySQL or FileMaker.
Not can Asterisk do that, but it can read the callerID and ask if they
want to remove *that* number. Filemaker, I don't know but it can talk
to a mysql database or just write the number to be removed to a file.
Not too complicated.
r
Of course it can capture the input of the number if given by DTMF
after the IVR prompt.
You could pass that input to a database to look-up and remove the
number.
You obviously have to develop some crosschecks that verify you're not
removing someone else's number.
If they are calling from the phone they want unsubscribed then having
to input the number can be eliminated, but often people to not send
their CLI.
Cheers
Rob
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 4:46 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Apr 23, 2009, at 1:25 PM, Stephane Bakhos wrote:
Quote:
>> On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com>
>> wrote:
>>> What I want to do is allow callers to call a our phone line and
>>> unsubscribe their phone number from our call center list. So,
>>> basically, when they call in, they would be greeted with a message
>>> something like: "please enter your 10 digit phone number followed
>>> by
>>> the pound sign". They would then have the number read back to them
>>> to
>>> confirm it or reenter it. Once confirmed, it would write the phone
>>> number to a text file for importing into MySQL or FileMaker.
>>
>> Not can Asterisk do that, but it can read the callerID and ask if
>> they
>> want to remove *that* number. Filemaker, I don't know but it can
>> talk
>> to a mysql database or just write the number to be removed to a
>> file.
>> Not too complicated.
>
> OK, so asterisk can read callerid back to the caller.... what if the
> caller is calling from a different line... can they be given the
> option to enter their phone number?
Yes.
You can either use dialplan or AGI scripting for that.
You can interface with Mysql using the MYSQL app
"core show application MYSQL"
Thank you.
Last question... I think.
I downloaded version 1.4.11 from the site mezzo.net/asterisk/ as this
is the site a google search returned when I looked up Asterisk for the
Mac.
Is this the same version listed from asterisk.org? Or are the
asterisk.org versions Linux only? The reason I ask is I would like a
GUI interface, but don't see one available from mezzo.net.
--Rick
Quote:
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 5:05 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On 23 Apr 2009, at 19:43, Rick Dwyer wrote:
Quote:
On Apr 23, 2009, at 1:25 PM, Stephane Bakhos wrote:
>>> On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com>
>>> wrote:
>>>> What I want to do is allow callers to call a our phone line and
>>>> unsubscribe their phone number from our call center list. So,
>>>> basically, when they call in, they would be greeted with a message
>>>> something like: "please enter your 10 digit phone number followed
>>>> by
>>>> the pound sign". They would then have the number read back to
>>>> them
>>>> to
>>>> confirm it or reenter it. Once confirmed, it would write the
>>>> phone
>>>> number to a text file for importing into MySQL or FileMaker.
>>>
>>> Not can Asterisk do that, but it can read the callerID and ask if
>>> they
>>> want to remove *that* number. Filemaker, I don't know but it can
>>> talk
>>> to a mysql database or just write the number to be removed to a
>>> file.
>>> Not too complicated.
>>
>> OK, so asterisk can read callerid back to the caller.... what if the
>> caller is calling from a different line... can they be given the
>> option to enter their phone number?
>
> Yes.
> You can either use dialplan or AGI scripting for that.
>
> You can interface with Mysql using the MYSQL app
>
> "core show application MYSQL"
Thank you.
Last question... I think.
I downloaded version 1.4.11 from the site mezzo.net/asterisk/ as this
is the site a google search returned when I looked up Asterisk for the
Mac.
Is this the same version listed from asterisk.org? Or are the
asterisk.org versions Linux only? The reason I ask is I would like a
GUI interface, but don't see one available from mezzo.net.
--Rick
I don't think you'll get much support or have much luck with Asterisk
on a Mac for any production environment. You can't get any of the
interface cards to connect to the PSTN going on a Mac. I's a Mac fan
and only use them, but our Asterisk systems are on Linux - as 99.9% of
every other install.
Regards
Rob
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 5:25 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Thu, Apr 23, 2009 at 7:43 PM, Rick Dwyer <rdwyer@quick-link.com> wrote:
Quote:
I downloaded version 1.4.11 from the site mezzo.net/asterisk/ as this
is the site a google search returned when I looked up Asterisk for the
Mac.
You should probably get the asterisk sources from the Digium site
http://asterisk.org and also you should post you question to
asterisk-user list for more answers. It's possible you can hook up
with someone there who has used asterisk on the Mac. There used to be
a site about asterisk on OS X somewhere. I have seen a few people
doing it, but as the last person said, it's rare for several reasons
and peer support is one of them.
Still if you're comfortable with Darwin command line and running your
Mac all the time to answer a phone line, there's no good reason you
won't be successful as long as you are using SIP only (no hardware).
r
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 5:27 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Apr 23, 2009, at 2:01 PM, Rob Lith wrote:
Quote:
I don't think you'll get much support or have much luck with Asterisk
on a Mac for any production environment. You can't get any of the
interface cards to connect to the PSTN going on a Mac. I's a Mac fan
and only use them, but our Asterisk systems are on Linux - as 99.9% of
Wow.... that's depressing.
I don't know the first thing about Linux. Maybe I will try to learn
or see if other Mac products will do what I need.
Can you recommend a Linux version, the hardware to run it on and if
so, is there a gui interface for the Linux version of Asterisk?
--Rick
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Thu Apr 23, 2009 5:31 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
Rick Dwyer wrote:
Quote:
On Apr 23, 2009, at 1:25 PM, Stephane Bakhos wrote:
>>> On Thu, Apr 23, 2009 at 6:25 PM, Rick Dwyer <rdwyer@quick-link.com>
>>> wrote:
>>>> What I want to do is allow callers to call a our phone line and
>>>> unsubscribe their phone number from our call center list. So,
>>>> basically, when they call in, they would be greeted with a message
>>>> something like: "please enter your 10 digit phone number followed
>>>> by
>>>> the pound sign". They would then have the number read back to them
>>>> to
>>>> confirm it or reenter it. Once confirmed, it would write the phone
>>>> number to a text file for importing into MySQL or FileMaker.
>>> Not can Asterisk do that, but it can read the callerID and ask if
>>> they
>>> want to remove *that* number. Filemaker, I don't know but it can
>>> talk
>>> to a mysql database or just write the number to be removed to a
>>> file.
>>> Not too complicated.
>> OK, so asterisk can read callerid back to the caller.... what if the
>> caller is calling from a different line... can they be given the
>> option to enter their phone number?
> Yes.
> You can either use dialplan or AGI scripting for that.
>
> You can interface with Mysql using the MYSQL app
>
> "core show application MYSQL"
Thank you.
Last question... I think.
I downloaded version 1.4.11 from the site mezzo.net/asterisk/ as this
is the site a google search returned when I looked up Asterisk for the
Mac.
Is this the same version listed from asterisk.org? Or are the
asterisk.org versions Linux only? The reason I ask is I would like a
GUI interface, but don't see one available from mezzo.net.
--Rick
I don't know much about mezzo.net, but 1.4.11 is a pretty old version of
Asterisk. The current version of Asterisk is 1.4.24.1, and 1.4.25 is due out
relatively soon.
As far as the tarballs of Asterisk on asterisk.org go, they can be used on OS X.
Asterisk is made to be run on any POSIX-compliant OS. A few of the core
developers use Apple laptops and make sure that the code compiles and runs on a
Mac. If you use the Asterisk-GUI available from asterisk.org, you can run it on
a Mac. I don't know how much Safari testing is done, but if you have issues
using Safari, you can try using Firefox instead.
Mark Michelson
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Fri Apr 24, 2009 5:01 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Thu, 23 Apr 2009, Rick Dwyer wrote:
Quote:
On Apr 23, 2009, at 2:01 PM, Rob Lith wrote:
> I don't think you'll get much support or have much luck with Asterisk
> on a Mac for any production environment. You can't get any of the
> interface cards to connect to the PSTN going on a Mac. I's a Mac fan
> and only use them, but our Asterisk systems are on Linux - as 99.9% of
Wow.... that's depressing.
I don't know the first thing about Linux. Maybe I will try to learn
or see if other Mac products will do what I need.
Sure you do! If you are using OSX, you are using a flavor of Unix (more
BSD than Linux, but much of the core of the OS is similar), and Linux is
similar. Instead of "Software Update" you use "yum" or "apt-get" on the
command line or install a GUI Tool. Instead of more hidden complexities
in OSX, you'll have to install libraries and other such things to get this
working.
Quote:
Can you recommend a Linux version, the hardware to run it on and if
so, is there a gui interface for the Linux version of Asterisk?
Ubuntu Server Edition is pretty nice. GUI interface to Asterisk?
Trixbox!
---------------------------------------------------------------------------
Peter Beckman Internet Guy
beckman@angryox.comhttp://www.angryox.com/
---------------------------------------------------------------------------
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
Posted: Fri Apr 24, 2009 8:25 pm Post subject: [asterisk-biz] Asterisk on Mac OS X...newbie questions
On Apr 23, 2009, at 11:24 AM, Rick Dwyer wrote:
Quote:
On Apr 23, 2009, at 2:01 PM, Rob Lith wrote:
> I don't think you'll get much support or have much luck with Asterisk
> on a Mac for any production environment. You can't get any of the
> interface cards to connect to the PSTN going on a Mac. I's a Mac fan
> and only use them, but our Asterisk systems are on Linux - as 99.9%
> of
Wow.... that's depressing.
I don't know the first thing about Linux. Maybe I will try to learn
or see if other Mac products will do what I need.
Can you recommend a Linux version, the hardware to run it on and if
so, is there a gui interface for the Linux version of Asterisk?
--Rick
To clear up some concerns: Asterisk runs quite well on MacOS X. I
have been running it on my laptop as a test environment for quite some
time, and I have never had any problems that would make me hesitate to
use it in a production system. There are many Linux-only binary
things which won't work, but I see no reason that you would need any
of them (speech recognition modules, proprietary codecs, and the
like.) Your app is very simple and would work fine on MacOS.
That being said, you will probably not be able to use the TDM cards
that are sold by Digium to connect your Asterisk system directly to
POTS lines or T1 trunks. The DAHDI driver toolkit that acts as the
interface layer for various cards is not Mac-compatible at this time.
But don't despair! There are lots of hardware solutions out there
which are stand-alone, and turn POTS lines into VOIP SIP calls, which
work just fine. In fact, that's probably what you want to do anyway
if you already run a call center of some sort. Just turn all your
calls into SIP and feed them to your Asterisk system.
Since Asterisk runs fine on MacOS, you could probably even cobble
together some sort of AppleScript to it via the System call or the AGI
methods, but that's outside my territory of familiarity. I don't know
about FileMaker, but there's an ODBC driver for Asterisk as well as
MySQL drivers.
What you're looking for is not difficult to do, though as a first-
timer with Asterisk it may take a bit of getting used to the system.
JT
---
John Todd email:jtodd@digium.com
Digium, Inc. | Asterisk Open Source Community Director
445 Jan Davis Drive NW - Huntsville AL 35806 - USA
direct: +1-256-428-6083 http://www.digium.com/
_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum