You should be able to set a low threshold rejection value. When you say
Human Resources the engine will return the best match from the grammar.
You can get a match even though Human Resources is not in the grammar.
There is a confidence score which indicates the probability that the
engine is correct. The engine will assign a low confidence score if the
best match and the utterance are poor fits. As a rule of thumb you can
safely reject when confidence scores are below 450.
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