I have a fairly standard call center. I'm running 1.4.23.1. I am
trying to get a mechanism where :
1- Employee A can have the phone at his desk ring when a call comes in the queue
2- When already on a call, employee A does not hear a "beep" in his
phone because another call is trying to come in
It's fairly simple. I tried a few different things:
in queues.conf
[559]
member => Agent/109988
The issue is the that the agent needs to wait on the phone for a call
to come in. I read
http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin but
it will be deprecated and the doc/queues-with-callback-members.txt
means that I would have to convert to AEL (unless I can do
extensions.conf and extensions.ael at the same time. Not sure)
I tried this as well:
[559]
member => Local/6002@q2a/n
member => Local/7002@q2a/n
In conjunction with
http://www.voip-info.org/wiki/view/Asterisk+Queue+with+limited+calls+per+IAX+agent
. It's been causing issues where an incoming call will go in the queue
and even though I have staff ready to answer, the system does not ring
physically ring anyone (the logs show different, therefore huge
confusion)
I am guessing many of you here on this list are doing or have done
something fairly close to what I am attempting. I welcome your help.
Haim.
_______________________________________________
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The issue is the that the agent needs to wait on the phone for a call to
come in. I read
http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin but
it will be deprecated and the doc/queues-with-callback-members.txt means
that I would have to convert to AEL (unless I can do extensions.conf and
extensions.ael at the same time. Not sure)
I'm a 1.2 Luddite, but you can use both extensions.conf and
extensions.ael.
You can load an "ael" and do a "show dialplan" to see how Asterisk
converts AEL to conf.
Thanks in advance,
------------------------------------------------------------------------
Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
> The issue is the that the agent needs to wait on the phone for a call to
> come in. I read
> http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin but
> it will be deprecated and the doc/queues-with-callback-members.txt means
> that I would have to convert to AEL (unless I can do extensions.conf and
> extensions.ael at the same time. Not sure)
I'm a 1.2 Luddite, but you can use both extensions.conf and
extensions.ael.
You can load an "ael" and do a "show dialplan" to see how Asterisk
converts AEL to conf.
Thanks in advance,
------------------------------------------------------------------------
Steve Edwards    sedwards@sedwards.com (sedwards@sedwards.com)    Voice: +1-760-468-3867 PST
Newline                       Fax: +1-760-731-3000
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
I have, and it only works for SIP. I also have IAX2 phones connected ...
On Fri, Apr 3, 2009 at 5:39 AM, Lenz Emilitri <lenz.loway@gmail.com> wrote:
Quote:
You tried setting the call limit for the Agent's phone?
l.
2009/4/3 Steve Edwards <asterisk.org@sedwards.com>
>
> On Thu, 2 Apr 2009, Haim Dimer wrote:
>
> > The issue is the that the agent needs to wait on the phone for a call to
> > come in. I read
> > http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin but
> > it will be deprecated and the doc/queues-with-callback-members.txt means
> > that I would have to convert to AEL (unless I can do extensions.conf and
> > extensions.ael at the same time. Not sure)
>
> I'm a 1.2 Luddite, but you can use both extensions.conf and
> extensions.ael.
>
> You can load an "ael" and do a "show dialplan" to see how Asterisk
> converts AEL to conf.
>
> Thanks in advance,
> ------------------------------------------------------------------------
> Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867 PST
> Newline Fax: +1-760-731-3000
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
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