Posted: Wed Dec 21, 2005 3:56 pm Post subject: [astcallcenters] (OT) autodialer/predictive dialer capabilit
agent side stats have been in since before puff13, dialer side stats i
am working on now.
but since ALL stats info is written to the database for both sides, a
simple sql query would tell you what they are.
maybe your 'guy' needs to go try the lastest release to refresh his
memory <G>
KRTorio wrote:
Quote:
I recalculated the rates, its 6000, sorry for the extra zero, I was
speaking on behalf of the person in charge of implementing gnudialer.
He told me that getting statistics about busy, unanswered and other
unsuccessful calls was the problem, rather than the dialing rate. We
were not aware of puff18's Stats feature. Thanks.
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