AsteriskGuru Archives

lenz-ml at oinko.net · Guest

Hello list,

I am pleased to tell you that we have released a new version of
QueueMetrics. The main areas of improvement were the following ones:

- Unattended client monitoring: for large call centers who work for third
parties, it is possible to have your clients log in directly to
QueueMetrics, see a reduced real-time page and monitor calls and agents in
realtime.
- VNC monitoring: it is possible for supervisors and clients to launch a
third-party VNC screen monitoring app to see the screen of your agents in
real-time
- Audio monitoring: it is possible for supervisors and clients to click on
an ongoing call and listen to it through their telephone
- New feature: report mode. It is now possible to download both the
current real-time page and the current full analysis using a simple URL
(useful for automating report extraction using a cron job).
- New feature: inclusive SLA - computes both taken and lost calls.
- New feature for Asterisk@Home/TrixBox users: all channels in the format
Local/XXX@context can be rewritten as Agent entries.
- Explicit session timeout set in web.xml - easier for users to change as
needed.
- QM is now able to correctly parse Asterisk@Home/TrixBox generated
configuration files.

A full list of improvements over version 1.1 can be found at
http://queuemetrics.loway.it/news.jsp

QueueMetrics 1.2 allows data storage on both flat files and MySQL
databases for bigger call centers. And of course comes with a 90-page user
manual that covers all aspects of it.

QueueMetrics is a commercial call center monitoring package, but is
availabe free of charge for individuals, Asterisk hackers and small SOHOs.
You can request a trial key if you run a larger installation and would
like to test it in your own environment.

The latest version of QueueMetrics can be downloaded from
http://queuemetrics.loway.it/download.jsp

Hope you like it,
l.

--
Assum est, versa et manduca.