Posted: Wed Oct 18, 2006 2:56 pm Post subject: [astcallcenters] QueueMetrics 1.3 released today
Hello list,
I am pleased to tell you that we have released a new version of
QueueMetrics. The main areas of improvement were the following ones:
- Internationalization engine: the text of QueueMetrics can be easily
localized, as well as numbers and dates.
- Internationalized versions: Italian, German and French
- Export all data to Excel, CSV files or XML
- Database update utility: makes the database up-to-date to the latest
version of QM.
- You can now connect to an Asterisk server for call barge-in by using the
Manager interface as well as call-files.
- You can now create a single-URL login and show realtime screens for
kiosks or wallboards.
QueueMetrics 1.3 allows data storage on both flat files and MySQL
databases for bigger call centers. And of course comes with a 90-page
user manual that covers all aspects of it.
QueueMetrics is a commercial call center monitoring package, but is
availabe free of charge for individuals, Asterisk hackers and small
SOHOs. You can request a trial key if you run a larger installation and
would like to test it in your own environment.
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