Posted: Mon Jul 30, 2007 5:42 pm Post subject: [astcallcenters] QueueMetrics on TrixBox 2
Hello list,
after the good success of our first tutorial that explained how to set up
QueueMetrics for TrixBox/FreePBX, we have prepared an upgraded version for
version 2 and QueueMetrics 1.4.
This tutorial makes it much easier than with version 1.x to set up
QueueMetrics under FreePBX (using TrixBox as a reference), minimizes
manual file editing and shows how to set up the most advanced fetaures of
QueueMetrics, i.e. agents logging on and pausing from the GUI, marking of
call outcomes and pause status codes, and Manager API realtime monitoring.
Whether you run a full-fledged commercial call-center, or would simply
gather some stats for an internal support line, the new tutorial is
definitely worth looking at! :)
You can find the new tutorial on the downloads page at
http://queuemetrics.com/download.jsp under "TrixBox / FreePBX
documentation", by the bottom of the page.
For those who do not know it, QueueMetrics is a commercial call center
reporting package, that is available free of charge to small call centers
/ SOHOs / various Asterisk hackers.
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