Posted: Mon May 15, 2006 4:43 pm Post subject: [astcallcenters] Turning AAH into a call center
Hello list,
we have prepared a short tutorial that will teach you to turn your
Asterisk@Home box into a full-fledged call center within minutes, with
both always-on and callback agents available and the very extensive
reporting facilities that QueueMetrics provides.
Posted: Mon May 15, 2006 6:08 pm Post subject: [astcallcenters] Turning AAH into a call center
Hi Lenz
excuse, where is the tutorial?
Thanks
Leonardo
Lenz <lenz-ml@loway.it> escribió:[quote] Hello list,
we have prepared a short tutorial that will teach you to turn your
Asterisk@Home box into a full-fledged call center within minutes, with
both always-on and callback agents available and the very extensive
reporting facilities that QueueMetrics provides.
Posted: Mon May 15, 2006 7:32 pm Post subject: [astcallcenters] Turning AAH into a call center
At the very bottom of the downloads page: "Turning Asterisk@Home into a
small call-center with QueueMetrics" (PDF, 947K)
l.
In data Mon, 15 May 2006 20:13:54 +0200, Leonardo Bauchwitz
<lbauchwitz@yahoo.com.ar> ha scritto:
Quote:
Hi Lenz
excuse, where is the tutorial?
Thanks
Leonardo
Lenz <lenz-ml@loway.it> escribió: Hello list,
we have prepared a short tutorial that will teach you to turn your
Asterisk@Home box into a full-fledged call center within minutes, with
both always-on and callback agents available and the very extensive
reporting facilities that QueueMetrics provides.
Posted: Mon May 15, 2006 9:47 pm Post subject: [astcallcenters] Turning AAH into a call center
Thanks!
Leonardo
lenz <lenz-ml@oinko.net> escribió:[quote]
At the very bottom of the downloads page: "Turning Asterisk@Home into a
small call-center with QueueMetrics" (PDF, 947K)
l.
In data Mon, 15 May 2006 20:13:54 +0200, Leonardo Bauchwitz
ha scritto:
Quote:
Hi Lenz
excuse, where is the tutorial?
Thanks
Leonardo
Lenz escribió: Hello list,
we have prepared a short tutorial that will teach you to turn your
Asterisk@Home box into a full-fledged call center within minutes, with
both always-on and callback agents available and the very extensive
reporting facilities that QueueMetrics provides.
Posted: Thu May 18, 2006 7:03 pm Post subject: [astcallcenters] Turning AAH into a call center
Hello Lenz,
This is a very good article. I use asterisk@home as a platform for my sms call center located in the Philippines. It is a very powerful platform that can power small home based call centers which caters to niche markets.
As you may know, niche markets are big potential business because big call center companies can't be flexible enough to service them.
Thanks for the article.
Best regards,
Leo Cruz
JLC TECHNOLOGIES
Palo Alto, CA
U.S.A.
Lenz <lenz-ml@loway.it> wrote:
Quote:
Hello list,
we have prepared a short tutorial that will teach you to turn your
Asterisk@Home box into a full-fledged call center within minutes, with
both always-on and callback agents available and the very extensive
reporting facilities that QueueMetrics provides.
Posted: Thu May 18, 2006 7:43 pm Post subject: [astcallcenters] Turning AAH into a call center
Hello Andrea,
I don't think either that AAH is optimally suited for a call-center
solution, but it may be a viable solution for, e.g., adding little call
center functionalities to a small office where you have a support line. Of
course I would not buy a 50 or 100 agent call center with AAH - though it
has the advantage that you get everything up and running in a few minutes,
and then you can personalize the dialplan and every other module, though
it will surely take a lot of time and experience to do it correctly :-).
l.
In data Thu, 18 May 2006 12:52:23 +0200, Andrea Cristofanini -- [Gedam
Europe] <andrea@gedameurope.com> ha scritto:
Quote:
Hi list
I do not raccomand to use *@home for call center solution.
P.S. for Lenz, i know your poroduct , i think is great, but @home is
not. :-P
lenz wrote:
> At the very bottom of the downloads page: "Turning Asterisk@Home into a
> small call-center with QueueMetrics" (PDF, 947K)
> l.
>
>
> In data Mon, 15 May 2006 20:13:54 +0200, Leonardo Bauchwitz
> <lbauchwitz@yahoo.com.ar> ha scritto:
>
>
>
>> Hi Lenz
>> excuse, where is the tutorial?
>> Thanks
>> Leonardo
>>
>> Lenz <lenz-ml@loway.it> escribió: Hello list,
>> we have prepared a short tutorial that will teach you to turn your
>> Asterisk@Home box into a full-fledged call center within minutes, with
>> both always-on and callback agents available and the very extensive
>> reporting facilities that QueueMetrics provides.
>>
>> You can download it from the donwloads page at
>> http://queuemetrics.loway.it/download.jsp
>>
>> QueueMetrics is a full-fledged call-center monitoring system and it is
>> available for free to home users, SOHOs and individual enthusiasts.
>>
>> Any comment on the document is welcome.
>> l.
>>
>>
>>
>>
>
>
>
>
>
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