Posted: Wed Dec 21, 2005 7:25 pm Post subject: [astcallcenters] Re: (OT) autodialer/predictive dialer capab
We had a similar struggle with VICIDial during the initial setup. IT
took us a week to really get it done right. In the end, we found htat
having our SIP termination (rather than T1 circuits) helped
performance. We improved performance even further when we configured
a SIP gateway server with IAX to the VICIDial server. This worked
well for our overseas call center making US and UK calls.
Hi, We have been struggling to make VICIDial work without success.
Regards/Khurram
On 12/21/05, KRTorio <krtorio@g...> wrote:
>
> We have a very demanding client. We are still negotiating with them to
> reduce the rates. Hope they make more reasonable demands than this.
>
> On 12/20/05, Matt Florell <astmattf@g... > wrote:
> >
> > That's a bit better. You will need about 48 lines dialing with a
timeout
Quote:
> > of 26 seconds to accomplish 6000 dials per hour. I am wondering
why you have
Quote:
> > a target of 6000 dials per hour?
> >
> > Even with a horrible list we never get as high as 6000 dials per
hour
Quote:
> > for 10 agents. What do your agents consider too long of a wait
time between
Quote:
> > calls?
> > Are you doing Answering Machine detection?
> > If so how much delay is it adding to your calls before they make
it to
Quote:
> > your agents?
> >
> > Rather than scrapping your Gnudialer install you should try to
figure
Quote:
> > out the issues you are having with it, and it will probably take
you less
Quote:
> > time than switching cold to VICIDIAL.
> >
> > As for Busy, Ring-No-Answer and Disconnected dispositions, we do
> > categorization by these with over 95% accuracy by recording the
ring time
Quote:
> > and analyzing it after-hours with sphinx. Using this method you
can even
Quote:
> > categorize further things like Privacy manager, no-incoming
calls, number
Quote:
> > has changed, invalid number, disconnected, busy, fast busy and
> > ring-no-answer. We still do this on a first pass of leads now
and it works
Quote:
> > very well for us.
> >
> > MATT---
> >
> > On 12/20/05, KRTorio < krtorio@g...> wrote:
> > >
> > > I recalculated the rates, its 6000, sorry for the extra zero,
I was
Quote:
> > > speaking on behalf of the person in charge of implementing
gnudialer. He
Quote:
> > > told me that getting statistics about busy, unanswered and other
> > > unsuccessful calls was the problem, rather than the dialing
rate. We were
Quote:
> > > not aware of puff18's Stats feature. Thanks.
> > >
> > > On 12/20/05, Richard Lyman < pchammer@d...> wrote:
> > >
> > > > i could go into a 'have you done this this and that', but i'm
> > > > just wondering why you haven't asked for any help on your
> > > > gnudialer issue?
> > > >
> > > > btw, puff18 should be ready real soon (we have been running at
> > > > one of our sites for the last couple days)
> > > >
> > > > also, astcrm-1.1.4 has been redone, so that puff18 and
> > > > astcrm-1.1.4 are 'tied' together now. (they interact)
> > > >
> > > > (side note for anyone using chan_agent/callbacklogin BUT not
> > > > using asterisk queues, comment out/disable (somehow) the manager
> > > > event for QueueMemberStatus (this flooded the manager session to
> > > > the point of causing all sorts of issues))
> > > >
> > > > anyways, either ask your question on gnudialer.org in the
forums,
Quote:
> > > > or goto #gnudialer on irc.freenode.net (i guess the interium one
> > > > is chat.freenode.net)
> > > >
> > > > KRTorio wrote:
> > > > > Thanks for the reply, guys.
> > > > >
> > > > > Our client wants 100 numbers per agent per hour.
> > > > >
> > > > > We're testing gnudialer, but our agents complain that the
calls
Quote:
> > > > arrive
> > > > > on their phones too slow (maybe lots of busy numbers?).
> > > > >
> > > > > If this 100 numbers mean "live calls"/agent-customer
> > > > conversations, is
> > > > > it possible?
> > > > >
> > > > > On 12/19/05, Matt Florell < astmattf@g...
> > > > > <mailto:astmattf@g...>> wrote:
> > > > >
> > > > > We have over 200 seats spread across 4 locations and the
> > > > limitations
> > > > > are really just dependant on how much money you have for
> > > > equipment and
> > > > > outgoing lines.
> > > > >
> > > > > We have easily done over 20,000 dials per hour with
rates of
Quote:
> > > > dial over
> > > > > 20 lines per agent(although we usually stay below 3
lines per
Quote:
> > > > agent).
> > > > >
> > > > > What kind of dia rate are you looking for and what are you
> > > > looking
> > > > > to spend?
> > > > >
> > > > > MATT---
> > > > >
> > > > > On 12/19/05, KRTorio <krtorio@g... <mailto:krtorio@g...
> > > > >>
> > > > > wrote:
> > > > >> To anyone who has implemented an autodialer / predictive
dialer
Quote:
> > > > in
> > > > > their
> > > > >> call center business, How many numbers can it dial per
hour, per
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