Posted: Sun Dec 25, 2005 1:18 am Post subject: [astcallcenters] Monitoring Whisper Mode
Hello,
Is is possible at all to whispering mode in Asterisk? By whispering mode I mean the situation where a floor manager can jump into a conversation between an agent and a customer and guide an agent through a problem. While the agent can hear what the floor manager is saying, the customer can not.
Posted: Sun Dec 25, 2005 7:00 am Post subject: [astcallcenters] Monitoring Whisper Mode
Hello,
I have been told it has been done with Asterisk, but it's not in the
code. I talked to a guy at Astricon this year who does this, he said
he paid a consultant $5000 to develop whisper mode for his specific
application and that he did not want to open-source it.
So it is possible if you have the money.
MATT---
On 12/24/05, Script Head <scripthead@gmail.com> wrote:
Quote:
Hello,
Is is possible at all to whispering mode in Asterisk? By whispering mode I
mean the situation where a floor manager can jump into a conversation
between an agent and a customer and guide an agent through a problem. While
the agent can hear what the floor manager is saying, the customer can not.
ScriptHead
________________________________
YAHOO! GROUPS LINKS
Posted: Mon Dec 26, 2005 3:30 pm Post subject: [astcallcenters] Monitoring Whisper Mode
It's a shame but I can understand. Is there a chance you still have contact info for that person. I might consider buying out that code.
On 12/25/05, Matt Florell <astmattf@gmail.com (astmattf@gmail.com)> wrote:[quote]Hello,
I have been told it has been done with Asterisk, but it's not in the
code. I talked to a guy at Astricon this year who does this, he said
he paid a consultant $5000 to develop whisper mode for his specific
application and that he did not want to open-source it.
Is is possible at all to whispering mode in Asterisk? By whispering mode I
mean the situation where a floor manager can jump into a conversation
between an agent and a customer and guide an agent through a problem. While
the agent can hear what the floor manager is saying, the customer can not.
ScriptHead
________________________________
YAHOO! GROUPS LINKS
Posted: Tue Dec 27, 2005 3:30 am Post subject: [astcallcenters] Monitoring Whisper Mode
It was on the first day(development day) and I led the call center discussion and one of the 12 participants in the discussion was the one that had the whisper. only spent about 5 minutes talking about it before we had to go onto other things.Don't remember the guy's name but I think he did "adult-entertainment" call-in services.
MATT---
On 12/26/05, Script Head <scripthead@gmail.com (scripthead@gmail.com)> wrote:[quote] It's a shame but I can understand. Is there a chance you still have contact info for that person. I might consider buying out that code.
On 12/25/05, Matt Florell <astmattf@gmail.com (astmattf@gmail.com)> wrote:
[quote] Hello,
I have been told it has been done with Asterisk, but it's not in the
code. I talked to a guy at Astricon this year who does this, he said
he paid a consultant $5000 to develop whisper mode for his specific
application and that he did not want to open-source it.
Is is possible at all to whispering mode in Asterisk? By whispering mode I
mean the situation where a floor manager can jump into a conversation
between an agent and a customer and guide an agent through a problem. While
the agent can hear what the floor manager is saying, the customer can not.
ScriptHead
________________________________
YAHOO! GROUPS LINKS
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