Posted: Sun Oct 29, 2006 12:24 am Post subject: [asterisk-speech-rec] Re: Speech Recognition / 1.4beta3 + Lu
Hi All
I sent this question off to KP Fleming in the 1st instance as I was
under the impression that the Speech-Rec list is more technical than
commercial.
KPF has suggested that I post and seek the opinions of the community
(not a bad idea at all). So here?s a copy of my question:
- - - - - - - - - - - - - - -
Kevin,
Could you advise whether it is too early for commercial implementation
of 1.4beta3 and LumenVox?
We have a client who runs a marketing service sending out 500,000 faxes
a week worldwide. At times the marketing list information includes up to
20% voice answers instead of fax answers.
The client pays 3c per fax and would be happy to pay this for a voice
recorded announcement style message (i.e. autodialing to an existing
customer list and playing a pre-recorded message).
We can do the autodialing and message announcement however, currently,
at the conclusion to the message we would ask the caller to ?press 1 to
continue? and at that point we would connect the customer to an agent.
We?d like to:
- auto detect a fax machine or voice;
- send a fax if fax tone detected;
- if voice detected announce a simple speech recognition option
which includes the following??if you would like to speak to one of our
friendly sales staff or hear more about this great offer, just say ?yes?
now?..?;
Before we allocate our engineers to this task I wanted to check to see
if this is not only possible, but whether it would be considered stable
enough to be used in production.
Your comments would be appreciated.
- - - - - - - - - - -
Any comments / opinions would be appreciated.
Regards
Craig Lawrence
HYPERLINK "http://www.mytel.net.au"www.mytel.net.au
--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.408 / Virus Database: 268.13.17/505 - Release Date:
27/10/2006
Please keep in mind, that the published results can be even better, when some tuning is applied to speech applications (i.e. for the name and department test)
I sent this question off to KP Fleming in the 1st instance as I was under the impression that the Speech-Rec list is more technical than commercial.
KPF has suggested that I post and seek the opinions of the community (not a bad idea at all). So here’s a copy of my question:
- - - - - - - - - - - - - - -
Kevin,
Could you advise whether it is too early for commercial implementation of 1.4beta3 and LumenVox?
We have a client who runs a marketing service sending out 500,000 faxes a week worldwide. At times the marketing list information includes up to 20% voice answers instead of fax answers.
The client pays 3c per fax and would be happy to pay this for a voice recorded announcement style message (i.e. autodialing to an existing customer list and playing a pre-recorded message).
We can do the autodialing and message announcement however, currently, at the conclusion to the message we would ask the caller to “press 1 to continue” and at that point we would connect the customer to an agent.
We’d like to:
<![if !supportLists]>- <![endif]>auto detect a fax machine or voice;
<![if !supportLists]>- <![endif]>send a fax if fax tone detected;
<![if !supportLists]>- <![endif]>if voice detected announce a simple speech recognition option which includes the following“…if you would like to speak to one of our friendly sales staff or hear more about this great offer, just say ‘yes’ now…..”;
Before we allocate our engineers to this task I wanted to check to see if this is not only possible, but whether it would be considered stable enough to be used in production.
You can post new topics in this forum You can reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum