Posted: Mon Jul 30, 2007 5:42 pm Post subject: [astcallcenters] QueueMetrics on TrixBox 2
after the good success of our first tutorial that explained how to set up
QueueMetrics for TrixBox/FreePBX, we have prepared an upgraded version for
version 2 and QueueMetrics 1.4.
This tutorial makes it much easier than with version 1.x to set up
QueueMetrics under FreePBX (using TrixBox as a reference), minimizes
manual file editing and shows how to set up the most advanced fetaures of
QueueMetrics, i.e. agents logging on and pausing from the GUI, marking of
call outcomes and pause status codes, and Manager API realtime monitoring.
Whether you run a full-fledged commercial call-center, or would simply
gather some stats for an internal support line, the new tutorial is
definitely worth looking at! :)
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum