Posted: Wed Mar 18, 2009 4:42 am Post subject: [asterisk-biz] Crystal Call Center Ver 4.3
Hi All
Tikal Networks is proud to announces that a new Crystal Call Center Ver 4.3.
To find more about the Crystal Call Center and demo experience please visit.
http://www.tikalnetworks.com/voip/index.php?cid=49
* It is so simple that any one can use it.
* It has all the most used features that a call center need:
o Incoming & Outgoing calls.
o ACD, Agent can Logon to multiple queues.
o VIP callers can bypass the queue
o Upload and set, Music on hold or Commercial messages.
o Build in call recording system - consecutive recording or by demand.
o Retrieve your recording by: date; hour; agent ID; Caller ID.
o Real time display of queues and active agents.
o Full details reports - queues and agents activity; daily, weekly, monthly. Reports can by export to Excel or CSV format.
o Full call record - Date and time queue name, Call source, Call termination status, Hold time until answered, Call duration.
o Call recording is part of the CDR.
o Find out your agents efficiency.
o Agent toolbar - enable login/logout, display the number of calls waiting in queue.
o CTI integrated in any CRM system.
o Unlimited scalability
o Centralized control
o No geographic limitations
o Chanspy
o Multi Language
www.tikalnetworks.com
Alexander Argov CEO
Mobile +972 (52) 3682486
Tel +972 (3) 9279100
Fax +972 (3) 9279121
POB 13317 Tel Aviv 61132
email: alex@tikalnetworks.com
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