Posted: Thu May 28, 2009 6:30 pm Post subject: [asterisk-dev] ACD with multiple campaigns
I’m not a developer so sorry for my minimal technical know-how or for asking a potentially obvious question but…
Does anyone know of a solution that will allow our virtual ACD make calls on simultaneous campaigns while dropping them to campaign assigned sales reps?
For example:
Rep A sells Train tickets and calls come from database A
Rep B sells Movie Tickets and calls are from database B
Rep C sells Airline tickets calling from database C
Reps D and E are the same but using database A, B, or C
All the reps are remote and using a virtual call queue
Right now we only have 5 reps and 3 campaigns but we hope to max out at 20 reps and 8 or so campaigns.
However, by the question you asked, you probably want to consider
reading some asterisk manuals to get a better idea of how to frame
your questions. You aren't asking a technical question of the kind
discussed on asterisk-users, but more of a question you should ask of
a consultant that you hire to do the work for you.
Posted: Fri May 29, 2009 3:21 pm Post subject: [asterisk-dev] ACD with multiple campaigns
Ok I didn't know about the user list. Thanks
Also you pegged the reason I asked the question before I get our tech guy in
here. I want to know if there is an Asterisk solution before I get the "it
will cost this much money" song and dance.
BRIEN HAMRICK VP SALES
-----Original Message-----
From: asterisk-dev-bounces@lists.digium.com
[mailto:asterisk-dev-bounces@lists.digium.com] On Behalf Of David Backeberg
Sent: Thursday, May 28, 2009 5:33 PM
To: Asterisk Developers Mailing List
Subject: Re: [asterisk-dev] ACD with multiple campaigns
On Thu, May 28, 2009 at 3:21 PM, Brien Hamrick
<brienhamrick@sbcglobal.net> wrote:
Quote:
I’m not a developer so sorry for my minimal technical know-how or for
asking
However, by the question you asked, you probably want to consider
reading some asterisk manuals to get a better idea of how to frame
your questions. You aren't asking a technical question of the kind
discussed on asterisk-users, but more of a question you should ask of
a consultant that you hire to do the work for you.
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