This queue statistics will give you complete overview for all incoming calls to your queue and outgoing calls from your asterisk server, as well as better control of the quality of the service that you provide to your clients. You can have table and graphical representation for the total amount of incoming calls, outgoing calls, calltime, ringtime and transfers for chosen period of time and group, divided by agent, date, hour or weekday.

You can go directly to the download page by clicking here.

1.Period and Queue Selection

This filter is at he top of each page to select period (start and end date and time), group for the statistics (queue for the incoming calls or cdr group for the outgoing calls) and timezone.



2.General Statistics

This is the fisrt menu and shows you the statistic parameters you had selected, total calltime, ringtime, transfers made, total number of calls, average calltime and ringtime.

You can see the speed of your service quality (answer time) and the hangup reason (whether the agent or the caller hung up).



3.Agents Statistics

Below are shown the statistics for the different agents - all agents that were in the selected group for the selected period, the calls that they have received or dialed, total and average time that they were on the phone.



4.Daily Statistics

This statistics are per day for the selected period showing the number and percentage of answered and unanswered calls as well as ringtime and calltime.



5.Hourly Statistics

Here you can see the same statistics, but grouped by hour of the day.





6.Statistics for Weekday

The statistics below are grouped by day of the week.



7.Details

Here you can see details for all the calls made for the selected period and call group. Exact date and time the call was originated, agent that made or answered the call. Also you can see ringtime and calltime for each call.



You can visit the download page by clicking here.