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19.2.2. Product Overview

This queue statistics will give you complete overview for all incoming calls to your queue and outgoing calls from your asterisk server, as well as better control of the quality of the service that you provide to your clients. You can have table and graphical representation for the total amount of incoming calls, outgoing calls, calltime, ringtime and transfers for chosen period of time and group, divided by agent, date, hour or weekday.

You can go directly to the download page by clicking here.

1.Period and Queue Selection

This filter is at he top of each page to select period (start and end date and time), group for the statistics (queue for the incoming calls or cdr group for the outgoing calls) and timezone.
filter_1.jpg
filter_2.jpg

2.General Statistics

This is the fisrt menu and shows you the statistic parameters you had selected, total calltime, ringtime, transfers made, total number of calls, average calltime and ringtime.

You can see the speed of your service quality (answer time) and the hangup reason (whether the agent or the caller hung up).
general_1.jpg
general_2.jpg

3.Agents Statistics

Below are shown the statistics for the different agents - all agents that were in the selected group for the selected period, the calls that they have received or dialed, total and average time that they were on the phone.
agents_1.jpg
agents_2.jpg

4.Daily Statistics

This statistics are per day for the selected period showing the number and percentage of answered and unanswered calls as well as ringtime and calltime.

date_1.jpg

5.Hourly Statistics

Here you can see the same statistics, but grouped by hour of the day.

hour_1.jpg
hour_2.jpg
hour_3.jpg

6.Statistics for Weekday

The statistics below are grouped by day of the week.

weekday_1.jpg

7.Details

Here you can see details for all the calls made for the selected period and call group. Exact date and time the call was originated, agent that made or answered the call. Also you can see ringtime and calltime for each call.

details_1.jpg

You can visit the download page by clicking here.

 
User Comments
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Essam (essam dot sis at gmail dot com)
24 March 2022 14:07:20
test
AAssusHATKaws (serbFerswrendy at clifors dot xyz)
25 June 2020 07:21:53
<a href="https://cialisle.com/">buy cialis</a>
Elanri (edreyer at mastercare dot co dot za)
16 April 2009 15:05:08
How do I transfer on a x-lite softphone?
nestor (nestor at tiendalinux dot com)
16 April 2009 06:42:20
Hello, do you have an updated version that works with debian 5.0 ?

thanks.
blueskyvn010 (blueskyvn010 at gmail dot com)
16 April 2009 05:48:24
howto help me install queue-stat on mysql ?

Thanks
andres mujica (andres dot mujica at seaq dot com dot co)
26 March 2008 23:23:26
Hi, this seems a nice reporting solution. Have you ever considered to integrate this with vicidial?

also are you planning to support mysql?


and is it possible to get the source php code?

thanks for your input
Juan Daniel Guerra (jguerra at travex dot com dot pe)
27 February 2008 16:51:57
I need change Answer Time whiting 15 secons for 20 secons.

Please help me.

Thank
J A (Techiegz at gmail dot com)
24 February 2008 15:17:58
Is this "Free" or "Opensource"?
Amos Lukyaa (amluky at yahoo dot co dot uk)
24 September 2007 17:03:08
Hi, I have a question can I use "queue statistic" with asterisk@home? if yes how can go about IT!
Thanks a lot

Ed (enunez at netoneint dot com)
24 May 2007 21:29:14
Do you support reporting of multiple queues?
fred (fredf at hotmail dot com)
18 April 2007 18:39:37
Can this be "easily" integrated with FreePBX. The reporting in FreePBX sux.
Rahmath (mrahamtullah at gmail dot com)
13 February 2007 18:54:16
hello support
i am using kazilphone,i configured account in grandtream IP phone,out going is working but while iam trying incoming to my number, it tells selected destination is un reacheble.
i want know the problem with call account or hard phone,pls help me.
GT (bonesyjr at aol dot com)
23 November 2006 14:49:33
Is their any plans to make this a module that can be downloaded within Trixbox? This looks like a great tool...Greg
zoa (support at asteriskguru dot com)
19 October 2006 19:46:15
Please post a request onto the asteriskguru forum, in the right category.

We will soon release a new version that fixes the issues for asterisk@home and trixbox users as well as does CDR's too.
mikeh5522 (mikeh5522 at hotmail dot com)
19 October 2006 16:39:08
Is there any way to have the reporting in hours,minutes and seconds instead of just show seconds?
Gruwez Guido (ggruwez at vanmarcke dot be)
19 July 2006 16:33:07
Hello,

I'am using Asterisk 1.2.9 and when using "queuestat" i only see as agent the name : "agent" ! There is no difference between Agent/10, Agent/11 etc...
When I look in de postgres dump sql file I see the correct names ..
A help would be nice !!!

Thanks,
Sathiya Nadham D (sathiya_devendran at yahoo dot co dot in)
26 June 2006 12:19:51
Hi

This is Sathiya Nadham from INDIA.

Asterisk is really a good tool. I have downloaded the software but i didnt installed it in my PC. My understanding of Linux is still pour so a step by step description process would be really appreciated.

Thanks & Regards,
Sathiya Nadham D
Alvaro (armartinez at puc dot cl)
09 May 2006 16:52:31
Hi,
May I have your help for including this queue statistics at my asterix@home 2.8 version?.
My understanding of Linux is still pour so a step by step description process would be really appreciated.
Thank you in advance.
nik600 (nik600 at gmail dot com)
17 February 2006 09:55:59
sorry, my email address is dot com, not dot it :)
zoa (support at asteriskguru dot com)
16 February 2006 18:25:22
i tried to email you but the email doesnt work.

You can send the translated version to support@asteriskguru.com
nik600 (nik600 at gmail dot it)
16 February 2006 18:18:24
hi i've translated the source file in an italian version, how can i send it to you ?

the source code is "crypted" by zend optimizer, so i can't edit it...
JEMA (jgomis at chaka dot sn)
09 December 2005 19:34:30
Great app !
is there a french version ?or is it possible to translate it by changing sentenses and items in source code?
zoa (support at asteriskguru dot com)
04 November 2005 09:15:02
We added the "make a plugin for AMP / asterisk@home " on our todo list, first change coming will probably be mysql support, next one asterisk@home plugin. (For now you will have to do it as alfredo says).
Alfredo (acastrov at gmail dot com)
03 November 2005 22:56:44
Sure you can, You must install so many things (Postgresql,apache, Zend optimizer, libxml2, etc, etc) then install queue statistics.

I have to spend so many times to find out the way to do it.

Regards
ramico (roberto dot amico at eivd dot ch)
12 October 2005 17:08:22
Hi, I have a question can I use "queue statistic" with asterisk@home?
thanks a lots...

Roby
 
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